Knowledge Base

Categories (11)

Help Desk Portal

Information on how to use the Help Desk Portal and type of support provided by IT
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Account & Access

Support articles on NEOMED accounts, login issues, travel abroad, multi-factor authentication, and password changes.
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Enterprise Applications

Support articles on software applications, including Banner, Canvas, Microsoft 365, Zoom, EchoVideo, Adobe, reporting, and more.
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Computer & Accessories

Articles related to standard desktop and computer support, the university replacement program, web browsers and more
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Classroom & Media Services

Articles on how to utilize classroom technology, best practices for instruction using technology, and more.
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Email & Calendar

Support articles for email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other topics
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Network & Data Services

Support articles related to the network, Wi-Fi, VPN, internal drives and more.
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Phones

Articles related to phones, voicemail or conferencing
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Printers

NOTE: Please log in (top-right of window) to see internal (non-public) KnowledgeBase articles.
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IT Portfolio & Project Management

Articles related to technology procurement and project management processes and approvals.
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Security

Support articles on phishing, viruses, and other security topics
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