Knowledge Base

Categories (14)

Accounts, Passwords and Access

Articles on password requirements, updating passwords on mobile devices, etc.

Business Applications

Banner related articles, including ImmunU, Argos, etc.
Articles on other University business applications including the CBORD Point of Sale, GetFunds, etc.

Desktop/Computer Support

Articles related to standard desktop and computer support, including Microsoft Office, OneDrive and SharePoint

Email and calendar

Articles related to e-mail and calendar

Network, internet and WiFi

Articles on installing and using VPN

Shared Folders

Articles related to shared folders, mapping network drives

Phones, voicemail and conferencing

Articles related to phones, voicemail or conferencing

Printer, Copier, Fax

Articles related to printing, copying and faxing

Cell phone Support

TeamDynamix Client Portal

Academic Technology and Media Services

AIMS and Learning Technologies

General Support

TeamDynamix

Articles related to TeamDynamix (TDX) functionality

Articles (2)

Pinned Article Resources for New Employees (Faculty/Staff)

Tips for Ensuring Tickets are Handled as Efficiently as Possible