Mobility Printing - Setup and Printing Instructions

Introduction

Mobility Print delivers secure network print services for iOS, Windows, macOS, Android, and Chrome devices. Web printing is also available for University devices on the NEOMED network. Currently, Mobility Print utilizes follow-you printing, which enables you to print directly to a holding area, then go to any University printer, swipe your University badge (or login to the printer), and release your print job.

Utilizing Mobility Print with follow-you can be helpful:

  • As a “secure print” feature if you are printing something requiring confidentiality;
  • If you are printing on special paper – you can load the paper, then release the document; and/or
  • If your copier/printer is down or in use – you can print and release somewhere else.

Please Note: Finishing options are limited to basic options such as # of copies, color/black-and-white, and single or double sided. Additionally, documents are only held in the print queue for 72 hours.

Setup/Printing Instructions

Please select your device’s operating system for setup and printing instructions:

Instructions for Windows Devices

Important!  To add the Follow-You printer for Mobility Print during setup, your device must be on the NEOMED network.

Setup

  • Download the Mobility Print installer by visiting Papercut’s website:
    https://papercut.com/products/ng/mobility-print/download/client/windows/
  • When the file downloads, open it. If your computer asks, allow this program to make changes to your PC. If assistance is needed for installation, please contact the NEOMED Help Desk.
  • Follow the on-screen instructions to set up the program. You must click “I accept the agreement” for the program to work.
  • Select Follow-You as the printer and then click Next.
  • Enter your NEOMED (portion of NEOMED email address before “@neomed.edu”) and password and click Next.
  • After installation completes, click Finish.

Printing

  • Find something to print and print like you normally do. Utilize the Follow-You [papercut](Mobility) printer.

  • Go to the nearest printer and swipe your paired University badge or log in with your NEOMED username & password.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

 

Instructions for Mac Devices

Setup

Important!  To add the Follow-You printer for Mobility Print during setup, your device must be on the NEOMED network.

  • Go to System Preferences > Printers and Scanners.
  • Click the + icon and select the Follow-You printer.
  • Check that the Location is papercut and the Use box is set to Secure Airprint. 
    • If it's not, close the dialog, disconnect and reconnect to the network, then go to the previous step and try again.
  • Click Add and you're ready to print!

Printing

  • Find something to print and print like you normally do. Utilize the Follow-You printer.
  • When prompted, type your NEOMED username (portion of NEOMED email address before “@neomed.edu”) and password.
    • Important! Your Mac username may differ from your NEOMED username (portion of NEOMED email address before “@neomed.edu”). Please ensure the username entered is your NEOMED username, not your Mac username you use to log into the device.
  • Go to the nearest printer and swipe your paired University badge or log in with your NEOMED username & password.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

Tips

  • If you type the wrong username or password, your Mac may show “Waiting for Authentication” and your job just won't print. Please try printing again with your NEOMED username (not your Mac username) and NEOMED password.
  • If you're not sure how to print, take a look at Print from your Mac.
  • If your job doesn't print, check the Print Queue dialog. If your print job is there and has the message 'Held for authentication':
    • Click the retry icon (the icon with the rounded arrow in it).
    • Re-type your NEOMED username and password (Your Mac username may differ from your NEOMED username - portion of NEOMED email address before “@neomed.edu”. Please ensure the username entered is your NEOMED username, not your Mac username you use to log into the device).

 

Instructions for iOS/iPadOS Devices

Setup

No setup needed – just make sure your device is on the NEOMED network to print to the follow-you printer.

Printing

  • Open the app you want to print from.
  • Within the app, tap the Print icon, or if not available, the Share icon.
    • No print option? Check the app's User Guide or Help - not all apps support printing.
  • Select the Follow-You printer.
  • When prompted, enter your NEOMED username (portion of NEOMED email address before “@neomed.edu”) and password.
  • Confirm the number of copies and other options, like which pages you want to print.
  • Tap Print in the top-right corner.
  • Go to the nearest printer and swipe your paired University badge or log in with your NEOMED username & password.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

 

Instructions for Android Devices

Setup

Important! To add the Follow-You printer for Mobility Print during setup, your device must be on the NEOMED network.

  • Download the Mobility Print installer from the Google Play Store
  • Launch the Mobility Print app and follow the on-screen instructions.
    • Tap Android Settings -> Mobility Print
    • Enable Mobility Print by tapping the toggle towards the top of the screen, near “Off”.
    • You can now exit the settings.

Printing

  • Make sure your device is on the NEOMED network to print to the follow-you printer.
  • Open the app you want to print from and tap Print or Share > Print.
  • Then select the Follow-You printer with the PaperCut icon next to it.
  • Tap the printer icon and login using your NEOMED username (portion of NEOMED email address before “@neomed.edu”) and password.
    • If needed, tap the down arrow to change print settings (copies, color etc.).
  • Tap Print.
  • Go to the nearest printer and log in with your NEOMED username & password or swipe your paired University badge.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print immediately and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

 

Instructions for Chromebook Devices

Setup

Printing

  • Make sure your device is on the NEOMED network to print to the follow-you printer.
  • Open the document you wish to print. Your method for printing will vary depending on the program you are printing from, though Ctrl+P often works.
  • Select the Follow-You printer.
  • Change print settings, as needed.
  • Click Print and then login using your NEOMED username (portion of NEOMED email address before “@neomed.edu”) and password.
  • Go to the nearest printer and log in with your NEOMED username & password or swipe your paired University badge.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print immediately and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

 

Instructions for Web Printing

  • First, ensure your device is connected to the NEOMED network.
  • Log in to the following web portal with your NEOMED username (portion of NEOMED email address before “@neomed.edu”) and password.  
  • Click Submit a Job.

​​

  • Click Upload Documents on the bottom right side of the screen.
  • Drag your files into the box or click Upload from computer to open your file explorer to choose the correct document.
  • Click Upload & Complete.

  • Your document will show as being “Held in a queue.” 

  • Go to the nearest printer and log in with your NEOMED username & password or swipe your paired University badge.
  • On the printer’s screen, select Print Release.
  • Select the documents you want to print immediately and select Print.
  • Log out from the printer when your job is completed by selecting the log-out icon on the top-right of the printer screen, next to your NEOMED username.

 

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