Service Catalog

Categories (11)

Accounts & Access

Account login issues (password/MFA), VPN, system access permissions, and other related requests
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Enterprise Applications

Support requests on applications, including Banner, Canvas, Microsoft 365, Zoom, EchoVideo, reporting, and others.
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Computers & Accessories

Computer/accessory purchases, hardware support, computer loaners, testing laptop support and other computer based requests
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Classroom & Media Services

Classroom (lecture) technology, event support, lecture/session recordings, and studio and equipment reservation requests.
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Email & Calendar

Email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other email/calendar topics
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Network & Data Services

Internet or Network connectivity, file restoration, wireless/Wi-Fi, and other network based requests
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Phones

Installation, moving, or other phone related questions/issues.
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Printers

Badge pairing, faxing, scanning, copying and other printer requests.
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IT Portfolio & Project Management

Provides support for projects, programs and/or portfolios.
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Security

Phishing, viruses, and other security support requests
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Training

Technology training requests on various systems and services
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