Service Catalog

Categories (11)

Account login issues (password/MFA), VPN, system access permissions, and other related requests

Support requests on applications, including Banner, Canvas, Microsoft 365, Zoom, EchoVideo, reporting, and others.

Computer/accessory purchases, hardware support, computer loaners, testing laptop support and other computer based requests

Classroom (lecture) technology, event support, lecture/session recordings, and studio reservation requests.

Email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other email/calendar topics

Internet or Network connectivity, file restoration, wireless/Wi-Fi, and other network based requests

Installation, moving, or other phone related questions/issues.

Badge pairing, faxing, scanning, copying and other printer requests.

Provides support for projects, programs and/or portfolios.

Phishing, viruses, and other security support requests

Technology training requests on various systems and services