Service Catalog

Categories (12)

Accounts, Passwords and Access

- New account requests
- Account management, password resets and system access (Banner or Argos)
- Remote access (VPN) support
- DUO (Multifactor Authentication) questions issues or bypass code requests

Business Applications

- Banner support (including timesheets)
- Reporting or data extract request
- Microsoft Office or Office 365 Apps (OneDrive, Groups, Skype, SharePoint)
- Point of Sale (CBORD or Booklog)
- Pinnacle
- B-Line
- Other

Computer support and maintenance

- Computer quote, computer or accessory purchase
- Hardware setup, configuration or troubleshooting
- Desktop software support
- Virus issues
- Computer imaging
- Computer loaners
- Testing laptop support or configuration

E-mail and calendar

- Email client support (Outlook)
- Report Suspicious Email (PHISH, SPAM, Virus)
- Mailing lists
- Room and department calendar setup
- Mailbox restoration

Network - Internet - WiFi/Wireless

- Network connectivity issues, port installation and repair
- Wireless
- Blocked websites

Phones, voicemail and conferencing

- Phone installation/removal, moves, issues or questions
- Voicemail setup, issues or questions
- Conference call setup, issues or questions

Printer, Copier, Fax Support

Also includes support for PaperCut and badge pairing

**Note that machine functioning issues or supply orders should be reported to Graphic Enterprises using the information on the label on the front of the machine**

Shared Folders

- Shared folder setup or access; Folder or file restore

Cell phone Support

Assistance with setting up e-mail, changing passwords, etc.

Academic Technology and Media Services

• Classroom Technology Maintenance and Support
• Meeting Room and Event Technology Support
• Mediasite Support
• File Uploads/Recordings
• Training

AIMS/Canvas and Learning Technologies

Support for AIMS, Canvas, Zoom, Ditto, Turning Technologies (Clicker), ScreenCast-O-Matic, Qualtrics and Testing

General Questions