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Categories (13)
Account and Access
Account and access requests, such as password help, multi-factor authentication (MFA) issues, VPN, locked/disabled accounts, system access permissions, and other related requests.
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Academic Technology and Media Services
• Classroom Technology Maintenance and Support
• Meeting Room and Event Technology Support
• Mediasite Support
• Echo360 Support
• File Uploads/Recordings
• Training
• Closed Captioning Support
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Business Application
- Banner support (including timesheets)
- Reporting or data extract request
- Microsoft 365 apps (OneDrive, Groups, Teams, SharePoint)
- Point of Sale (CBORD or Booklog)
- Pinnacle
- B-Line
- Other
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Canvas and Learning Technologies
Support for Canvas, Zoom, Ditto, Turning Technologies (Clicker), ScreenPal, Qualtrics and Testing
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Computer and Peripherals
- Computer quote, computer or accessory purchase
- Hardware setup, configuration or troubleshooting
- Desktop software support
- Virus issues
- Computer imaging
- Computer loaners
- Testing laptop support or configuration
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Email and Calendar
- Email client support (Outlook)
- Report suspicious email (PHISH, SPAM, Virus)
- Mailing lists
- Room and department calendar setup
- Mailbox restoration
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General
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Mobile Phone
Assistance with setting up email, changing passwords, etc.
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Network - Internet - Wi-Fi/Wireless
- Network connectivity issues, port installation and repair
- Wireless
- Blocked websites
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Phone, Voicemail, and Conferencing
- Phone installation, removal, move, issue or question
- Voicemail setup, issues or question
- Conference call setup, issue or question
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Printer, Copier, and Fax
Also includes support for PaperCut and badge pairing
**Note that machine functioning issues or supply orders should be reported to Graphic Enterprises using the information on the label on the front of the machine**
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Project Management Office
Provides support for projects, programs and/or portfolios.
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Shared Folder
- Shared folder setup or access; Folder or file restore
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Services (1)
Patrick Grealis
Remove graphics card and dispose of old computer
Popular Services
Other
Software install, uninstall, upgrade
General email/Outlook configuration, issue or question
General questions
System Access - Other
My Recently Visited Services
General questions
Project requests
Banner Self Service
Canvas Support
Banner support and maintenance
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