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Categories (13)
Accounts & Access Management
Account and access requests, such as password help, multi-factor authentication (MFA) issues, VPN, locked/disabled accounts, system access permissions, and other related requests.
Project Management Office
Project Requests
Software Evaluations (Technical Assessments)
Business Applications
- Banner support (including timesheets)
- Reporting or data extract request
- Microsoft Office or Office 365 apps (OneDrive, Groups, Teams, SharePoint)
- Point of Sale (CBORD or Booklog)
- Pinnacle
- B-Line
- Other
Computer support and maintenance
- Computer quote, computer or accessory purchase
- Hardware setup, configuration or troubleshooting
- Desktop software support
- Virus issues
- Computer imaging
- Computer loaners
- Testing laptop support or configuration
Email and calendar
- Email client support (Outlook)
- Report suspicious email (PHISH, SPAM, Virus)
- Mailing lists
- Room and department calendar setup
- Mailbox restoration
Network - Internet - WiFi/Wireless
- Network connectivity issues, port installation and repair
- Wireless
- Blocked websites
Phones, voicemail and conferencing
- Phone installation/removal, moves, issues or questions
- Voicemail setup, issues or questions
- Conference call setup, issues or questions
Printer, Copier, Fax Support
Also includes support for PaperCut and badge pairing
**Note that machine functioning issues or supply orders should be reported to Graphic Enterprises using the information on the label on the front of the machine**
Shared Folders
- Shared folder setup or access; Folder or file restore
Cell Phone Support
Assistance with setting up email, changing passwords, etc.
Academic Technology and Media Services
• Classroom Technology Maintenance and Support
• Meeting Room and Event Technology Support
• Mediasite Support
• File Uploads/Recordings
• Training
Canvas and Learning Technologies
Support for Canvas, Zoom, Ditto, Turning Technologies (Clicker), ScreenCast-O-Matic, Qualtrics and Testing
General Questions
Additional Resources
Popular Services
Other
Shared folder (drive) setup or access
Phone issue or question
General email/Outlook configuration, issue or question
General questions
My Recently Visited Services
System Access - Oracle
Software problem or question
Purchase software application
Raiser's Edge support
Software implementation
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