Services A-Z (104)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

APC power and cooling support

Apply standard computer image

Argos questions or issues

Argos report modification request

ATS Application/OS Updating

AV Technology Support - Classrooms

AV Technology Support - Conference Rooms

B

Backdate

Banner Accounts Receivable and Transact Payments

Banner Communications Management (BCM)

Banner database refresh request

Banner directory support

Banner Finance

Banner Financial Aid

Banner Human Resources

Banner Human Resources (Faculty)

Banner Human Resources (Payroll)

Banner integration

Banner Mobile (Ellucian GO) support

Banner Self Service

Banner Student

Banner support and maintenance

Banner Workflow / Ellucian Workflow

B-Line support

C

Canvas Instructional Design

Canvas Support

Cell Phone Support

Chemical or Biohazardous Materials Database

Clinical Faculty Account Elevation

Closed Captioning

CMU - KSI External Accounts

Compromised Account or Device

Computer disposal

Computer or accessory purchase

Computer or hardware setup

Conference call setup, issues or questions

D

Ditto Support

Document scanning/imaging/ApplicationXtender

E

Echo360 - Video

Email restoration

ExamSoft testing software support

F

Fax line installation

File uploads or recordings

Firewall

Firewall changes for blocked websites

FormFusion or IntelleCheck

G

General email/Outlook configuration, issue or question

General questions

H

Hardware troubleshooting

I

Infrastructure maintenance, upgrade or installation

L

Laptop drop off

Laptop loaner or peripheral checkout

Library terminal/computer support

Locked/Disabled Account

M

Mailing list creation

Mailing list modification

Mediasite

Microsoft 365 applications - OneDrive, Teams, Groups, SharePoint (Intranet)

Microsoft Access

Microsoft Office suite - Word, Excel, PowerPoint, etc.

Multi-Factor Authentication (MFA) request

Multiple ID/merge Banner records

N

NEOMED Password Help

Network connectivity issues or requests

Network port installation and repair

New Argos report request or request for Banner data extract

New computer quote

O

Other

P

Phone installation, move or removal

Phone issue or question

Pinnacle (badge system) support

Point of Sale (POS) system support (CBORD or Booklog)

Printer installation or relocation

Printer issue

Printing override

Project requests

Purchase software application

Q

Qualtrics or survey Request

R

Raiser's Edge support

Remote Access (VPN)

Report suspicious email (phishing, spam, virus)

Restore a file or folder

Room and department calendar setup or access

S

ScreenPal Support

Security

Shared folder (drive) setup or access

Software evaluation

Software implementation

Software install, uninstall, upgrade

Software problem or question

Studio Recording Requests

System Access - Argos

System Access - Banner

System Access - Oracle

System Access - Other

T

Testing laptop support

Testing Support

Training

Training

Turning PointSolutions Software Support

V

Virus support

Voicemail setup, issues or questions

W

Wireless connectivity

Z

Zoom Support