NEOMED IT Help Desk Information

Use this link to find helpful resources for working remotely.

Create a ticket
  • Sign In (top right)

  • Select from My Recent Services or Popular Services below  -or-
  • You can also use the Search box (top right of the screen) to search for the topic you need help with

You can also go to the Service Catalog to browse or search for the service you need. Setting up Favorites to Help with Ticket Entry

Important! Do not put sensitive information into a ticket (ex. SSN, FERPA protected information, credit card numbers, human subject information, etc.)

  Help Desk Hours - correspond with the Library hours, which can be found at



Popular Links

Find an answer: Go to the Knowledge Base

IT Account Requests: 

  • Located under Quick Links at the top right of the NEOMED Intranet Home Page.
  • Use to request access for new employees to the NEOMED network, email, Banner, Canvas and phones. It is also used to specify the type of computer needed.

Password Reset: Microsoft Online Password Reset

Mobile Printing: Mobile Printing (PaperCut)