Connecting/Disconnecting to the NEOMED VPN Client

Steps to Connect

Before connecting, make sure you have your multi-factor authentication (MFA) registered method (i.e. mobile device, hardware token) nearby to respond to the MFA prompt quickly when prompted.

  1. For devices with the GlobalProtect system already installed, the GlobalProtect icon should be in your system tray (right side of the taskbar.)
  2. Click on the icon to open the GlobalProtect VPN client.
  3. If prompted, you may need to enter the NEOMED VPN Portal address which is (not your NEOMED email address.)
  4. After entering the Portal address, click Connect.
  5. After a few moments, a separate login window will then appear where you may be prompted for your NEOMED email address and password. If so, enter your NEOMED email address and password.
  6. You will then be asked to satisfy your primary MFA method. Please respond to the MFA prompt in a timely manner (otherwise you will need to complete the MFA prompt.)
  7. After completing MFA, the login window will disappear and then the GlobalProtect application will finish its connection.

To connect to NEOMED shared folders once you are connected to the VPN:

Steps to Disconnect

Always disconnect from the VPN when not using it to do NEOMED work.

  1. Right-click the GlobalProtect icon.
  2. Click Disconnect.
  3. After some moments, the GlobalProtect application will reflect your disconnection.

Connection Issues

Invalid Portal Address

If you entered your NEOMED email address when prompted for the NEOMED VPN Portal Address, you will get the following “Connection Failed” error. To fix this, you will need to delete the invalid portal address and add the correct portal address.

To fix this, in the upper right hand corner of the GlobalProtect app, click the 3 horizontal bar icon and then click Settings.

In the Settings window, you will be placed on the General Tab. Within the Portals section, highlight the portal address listed (in this example, this should be your email address ex.

Once highlighted, click Delete found at the bottom of the window.

You will be asked to confirm the deletion, click Delete again to remove the invalid portal address.

You will now be able to enter the correct Portal Address. Click Add at the bottom of the window. A Portal Address window will appear. Type for the Portal Address. Click Save once entered.

You should see the following if done correctly. If so, you may click the X icon on the top right of the window.

You can then follow the Steps to Connect steps above to complete your connection to the VPN.

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Article ID: 12142
Mon 4/11/16 10:25 AM
Fri 5/13/22 2:21 PM