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Articles
Knowledge Base
Categories (10)
Account & Access
Support articles on NEOMED accounts, login issues, travel abroad, multi-factor authentication, and password changes.
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Enterprise Applications
Support articles on university applications, including Banner, Canvas, Microsoft 365, Zoom, reporting, and other applications
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Computer & Peripherals
Articles related to standard desktop and computer support, including Microsoft Office, OneDrive and SharePoint
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Classroom & Media Services
Articles on NEOMED's lecture capture tool, how to utilize technology-enhanced learning spaces and other support articles.
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Email & Calendar
Support articles for email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other topics
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Network & Data Services
Support articles related to the network, Wi-Fi, VPN, internal drives and more.
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Phones
Articles related to phones, voicemail or conferencing
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Printers
NOTE: Please log in (top-right of window) to see internal (non-public) KnowledgeBase articles.
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IT Portfolio & Project Management
Articles related to technology procurement and project management processes and approvals.
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Security
Support articles on phishing, viruses, and other security topics
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Popular Articles
Mobility Printing - Setup and Printing Instructions
Loading Funds to your NEOMED Printing Account (Students)
Microsoft MFA and SSPR - First time setup
Connecting/Disconnecting to the NEOMED VPN Client
Microsoft 365 - Outlook - iPad/iOS Email Configuration
Recent Articles
Understanding Learning Technologies at NEOMED
NEOMED Technology Procurement Procedures
FERPA and Privacy in Zoom
Editing and Trimming Zoom Recordings
Recording in Zoom
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