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Articles
Knowledge Base
Categories (10)
Account & Access
Support articles on NEOMED accounts, login issues, travel abroad, multi-factor authentication, and password changes.
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Enterprise Applications
Support articles on software applications, including Banner, Canvas, Microsoft 365, Zoom, EchoVideo, Adobe, reporting, and more.
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Computer & Accessories
Articles related to standard desktop and computer support, the university replacement program, web browsers and more
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Classroom & Media Services
Articles on how to utilize classroom technology, best practices for instruction using technology, and more.
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Email & Calendar
Support articles for email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other topics
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Network & Data Services
Support articles related to the network, Wi-Fi, VPN, internal drives and more.
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Phones
Articles related to phones, voicemail or conferencing
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Printers
NOTE: Please log in (top-right of window) to see internal (non-public) KnowledgeBase articles.
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IT Portfolio & Project Management
Articles related to technology procurement and project management processes and approvals.
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Security
Support articles on phishing, viruses, and other security topics
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Popular Articles
Mobility Printing - Setup and Printing Instructions
Loading Funds to your NEOMED Printing Account (Students)
Microsoft MFA and SSPR - First time setup
Connecting/Disconnecting to the NEOMED VPN Client
Configuring Email - iPad/iOS
Recent Articles
Disable Sync Center (Offline Files) - to fix issues with accessing shared drive folders
Supported Operating Systems for NEOMED Devices
Supported Web Browsers for NEOMED Devices
Clearing Your Browser Cache
Creating Internet Shortcuts or Bookmarks
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