Knowledge Base

Categories (10)

Account & Access

Support articles on NEOMED accounts, login issues, travel abroad, multi-factor authentication, and password changes.
Expand

Enterprise Applications

Support articles on university applications, including Banner, Canvas, Microsoft 365, Zoom, reporting, and other applications
Expand

Computer & Peripherals

Articles related to standard desktop and computer support, including Microsoft Office, OneDrive and SharePoint
Expand

Classroom & Media Services

Articles on NEOMED's lecture capture tool, how to utilize technology-enhanced learning spaces and other support articles.
Expand

Email & Calendar

Support articles for email (Outlook), mailing lists, room and department calendar setup, mailbox restoration support and other topics
Expand

Network & Data Services

Support articles related to the network, Wi-Fi, VPN, internal drives and more.
Expand

Phones

Articles related to phones, voicemail or conferencing
Expand

Printers

NOTE: Please log in (top-right of window) to see internal (non-public) KnowledgeBase articles.
Expand

IT Portfolio & Project Management

Articles related to technology procurement and project management processes and approvals.
Expand

Security

Support articles on phishing, viruses, and other security topics
Expand