Help Desk Portal & Support Levels

Information on how to use the Help Desk Portal and type of support provided by IT

Articles (5)

Pinned Article Service Level Agreement (SLA) for IT Help Desk Services

This Service Level Agreement ("SLA") outlines the IT Help Desk services offered to NEOMED technology users and is intended to document procedures for support services and set service level expectations for these services.

How do I change the default layout of my TD Portal Home page?

How do I establish Favorites to facilitate TD ticket entry?

How do I find the status of a ticket - and can I update it? Can I look at or open a closed ticket?

How do I submit a ticket from the TD Client Portal?