Microsoft MFA and SSPR - Change your password via SSPR


This article provides step-by-step instructions on how to change your password (i.e., you know your existing password and want to change it) using the Microsoft 365 Self-Service Password Reset (SSPR).

For instructions on resetting your password (you do not remember your existing password and want to change it), please refer to Microsoft MFA and SSPR – Reset your password via SSPR.

IMPORTANT: When you reset or change your password via Microsoft 365 Self-Service Password Reset, it almost immediately changes the password for other systems that use Microsoft Single-Sign On e.g., Banner, the NEOMED Success Center, and VPN.  If you have your NEOMED email set up on your mobile phone or tablet, don't forget to change your password on your mobile devices as well: Change your password on your mobile device

What is needed to change your password

Approximate time to complete steps: 3 - 7 minutes.

  • You have completed the Setup of Microsoft 365 MFA and SSPR (If you have not done so, follow instructions in Microsoft MFA and SSPR - First Time Setup.
  • You have access to the authentication methods you registered for Microsoft 365 MFA and SSPR (i.e., mobile phone, alternate email).

Note: The instructions below are identical for computers/laptops and mobile devices. On a mobile device, the text is in smaller font size.

Steps to change your password with SSPR

  1. In a web browser, open the Microsoft logon page:
  2. Log in with your Microsoft 365 account.
  3. Once signed in, select the Password option in the left pane of your My Account site.
  4. On the new page, enter your current password (under Old password).
  5. Enter your new password twice (under Create new password and Confirm new password).
  6. Click Submit.


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