New or Lost Phone/Mobile Device - Resetting Multi-Factor Authentication (MFA) Methods

I Have a New Mobile Device (Phone/Tablet/etc.), How Do I Change My Multi-Factor Authentication (MFA) Information?

  1. Login to your NEOMED account’s security information page at
    • If you do not have your old device anymore and you have other MFA methods configured, you may need to select Sign in another way during login. If you need assistance, please contact the NEOMED Help Desk.
  2. Find your existing (old) Authenticator method linked to your old device and select Delete next to that method.
  3. Once deleted, select + Add method, select Authenticator app from the drop down menu and select Add.   
  4. It will then walk you through the enrollment process and provide a QR code for you to scan with your new Authenticator app on your new device.
  5. It is recommended that you disable your old device once you setup your new Authenticator on your device. To do this, log into and you will see the devices in which your account was previously logged into. Select your old device and choose Disable Device.
You can also watch a video on how to manage Microsoft’s Multi-Factor Authentication.

What Do I Do if My Device with Microsoft Authenticator was Lost or Stolen?

If you have lost your mobile device or had your device stolen, please contact the NEOMED Help Desk at (330) 325-6911 to clear your MFA settings. After your settings are cleared, you’ll be prompted to register for Microsoft MFA the next time you sign in. Be prepared to validate your identity to request clearing of your settings.



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Article ID: 135122
Mon 11/1/21 12:31 PM
Fri 5/13/22 1:44 PM