Frequently Asked Questions (FAQs)
What is OneDrive for Business?
OneDrive for Business is an app within the Office 365 platform that provides for file storage, collaboration and communication.
What are the university guidelines for file storage in OneDrive for Business?
Is OneDrive for Business the same as OneDrive?
No, though there are many similarities between OneDrive for Business and OneDrive (the service available to the public), there are some key differences: https://support.office.com/en-us/article/What-is-OneDrive-for-Business-187f90af-056f-47c0-9656-cc0ddca7fdc2?CorrelationId=1c185480-996f-4da1-97b5-78197b9d4cab&ui=en-US&rs=en-US&ad=US&ocmsassetID=HA102822076#_How_does_SkyDrive
The Microsoft 365 App list shows "OneDrive" - is this OneDrive for Business?
Yes
What is the size limit for individual files?
You can store files up to fifteen gigabytes (15 GB).
How much storage space do I get with OneDrive for Business?
One terabyte (1 TB): that's approximately one thousand gigabytes.
How do I see how much of my space I'm using?
Go into the Microsoft 365 Portal (portal.office.com) and open OneDrive.
Click the gear icon, then select Site settings.
On the Site Settings page, under Site Collection Administration, click Storage Metrics.
In the top right corner you'll see how much space you're using.
How do I recover a file that I deleted in OneDrive for Business?
OneDrive for Business contains a Recycle Bin similar to the recycle bin on your computer. Click the Recycle bin link on the left navigation bar to open and recover files. There is also a link at the bottom of the Recycle bin page to open a Second-stage recycle bin.
NOTE: Items deleted from OneDrive for Business remain in the Recycle Bin for 90 days (or until they are manually deleted) and then get moved to the second-stage recycle bin for another 90 days. After that, the files are not recoverable.
Does OneDrive for Business show me when others are editing a shared document?
Yes. When you open a shared document in OneDrive, you will see a color-coded flag and the name of a person if someone else is editing that document.
What other help can I get for OneDrive for Business?
Microsoft's help is available by clicking the Question Mark icon (?) in the upper-right corner of the browser window.
What is Syncing?
Syncing allows you to have copies of files and folders on both your local computer and in OneDrive – and allows you to edit in either location and will keep them synchronized. It is useful if you need the capability to work on documents offline (not connected to the internet and logged into OneDrive).
The capability to open a document from OneDrive and edit it in Word on your machine is NOT syncing and is the standard functionality of OneDrive. Once you click Save and close Word, the file is saved back in its original OneDrive location.
**At this time, NEOMED IT is not able to support OneDrive syncing.
How do I Know if Syncing is Enabled?
If syncing is enabled on your computer, you will see a OneDrive folder within your Windows File Explorer. You should also see a OneDrive icon in your task bar on the lower right corner of your screen.
How do I sync my OneDrive for Business files to my Mac computer?
Training Links
What is OneDrive for Business?
What is OneDrive for school or work?
Store, share, and sync files in OneDrive for Business: **Note** NEOMED IT does not support syncing at this time
Get Started with OneDrive
Install and set up OneDrive on an Android
Use OneDrive on Android
Install and set up OneDrive on your iPhone or iPad
Use OneDrive on iOS
OneDrive Training Videos
Microsoft: Microsoft 365 Training
IT Training Session: OneDrive Training session 11-29-16