Mobile Devices and Locked NEOMED Accounts When Changing Passwords

In some cases, your NEOMED account can be locked after resetting your password. This can be due to wireless settings and credentials storing your previous password on your mobile device(s). When your mobile device, attempts to access a site that needs to be more secure it automatically will attempt to use a secure network in your wireless profile. Once it has failed to connect too many times your account will be locked. You will need to either update the password for the wireless network or forget the network to clear the old password from the settings. Please refer to After You Change Your NEOMED Account Password for more assistance if still experiencing issues.

Forget/Update Wireless Network Information on Android

1.  Select Wi-Fi settings in the settings menu.

2.  Select the wireless network to which you are attempting to connect.

3.  Choose the Forget option or edit to update to your new password.


Some Android settings may appear different from these. You can get detailed instructions from your cell provider for your specific phone for forgetting a wireless network.  

Forget/Update Wireless Network Information on iOS/iPadOS

  1. Go to the Settings app
  2. Select Wi-Fi
  3. Click the next to the wireless network to which you are attempting to connect.
  4. Click on Forget this network

Forgetting the network will allow you to reconnect to the wireless network and update your password. The network will re-appear and you can try to connect to it again by entering your NEOMED username and password.

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Article ID: 10607
Thu 1/7/16 12:53 PM
Wed 6/22/22 4:02 PM