Install EchoVideo (NEOMED-Issued Devices)

Overview

This article explains how to install EchoVideo on your work computer using Software Center (Windows) or Company Portal (Mac). EchoVideo is used for recording, managing, and sharing educational and training videos.

Before You Begin

  • You must be logged in to your NEOMED‑issued computer with your NEOMED account
  • Your device must be:
    • Connected to the NEOMED network (on‑campus or via VPN)
    • Managed by NEOMED

Instructions (Windows)

1. Open Software Center

  1. Click the Start menu (Windows icon)
  2. Type Software Center
  3. Select Software Center from the search results

💡 Tip: If you don’t see Software Center, contact the Help Desk.

2. Find EchoVideo

  1. In Software Center, select Applications from the left‑hand menu
  2. Scroll through the list or use the search box
  3. Locate EchoVideo

3. Install EchoVideo

  1. Click EchoVideo
  2. Select Install
  3. If prompted, confirm the installation.

Software Center will download and install EchoVideo automatically. You can continue working while the installation runs.

4. Verify Installation

Once installation is complete:

  1. Return to the Start menu
  2. Search for EchoVideo
  3. Open the application to confirm it launches successfully

You may be prompted to sign in using your organizational credentials the first time you launch EchoVideo.

Instructions (Mac)

1. Open Company Portal

  1. Click the Applications app.
  2. Type Company Portal or search for it.
  3. Select Company Portal to open the app.

💡 Tip: If you don’t see Company Portal, contact the Help Desk.

2. Find EchoVideo

  1. In Company Portal, select Applications from the left‑hand menu
  2. Scroll through the list or use the search box
  3. Locate EchoVideo

3. Install EchoVideo

  1. Click EchoVideo
  2. Select Install
  3. If prompted, confirm the installation.

Company Portal will download and install EchoVideo automatically. You can continue working while the installation runs.

4. Verify Installation

Once installation is complete:

  1. Return to the Start menu
  2. Search for EchoVideo
  3. Open the application to confirm it launches successfully

You may be prompted to sign in using your organizational credentials the first time you launch EchoVideo.

After Installation

Troubleshooting

EchoVideo Does Not Appear in Software Center/Company Portal

  • Restart your computer and check again
  • Ensure you are connected to the NEOMED network or VPN
  • If it still does not appear, contact the Help Desk

Installation Fails or Gets Stuck

  • Close Software Center/Company Portal
  • Reopen Software Center/Company Portal and try the install again
  • Restart your computer if the issue persists

Software Center/Company Portal Will Not Open

  • Restart your computer
  • Make sure all pending Windows updates are installed
  • Contact the Help Desk if the issue continues
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