Banner Resources for New Users


This article describes the tools available to assist in your use of Banner. Ellucian is the vendor who supplies Banner and they provide a Customer Center where you can access documentation and training resources, technical support or a community where you can communicate with other schools on their use of Banner. More details on how to get into and use the Customer Center are in the next section.

Note: Your department is responsible for providing training on the specific forms used in your area. If you have additional questions or need access to a module, please submit a helpdesk ticket. Here are a few general training resources to help get you started with Banner:

To access the NEOMED Banner system:

  • - then choose Application Navigator to access the Production Banner system
  • - this contains links to the three Banner test systems that are available for training or testing

**You will need to use VPN to use Banner from off campus

The NEOMED Data Standards Guide provides guidelines on how to enter general information (basic biographic/demographic data). Anyone with Update or Data Entry capability within Banner must review and adhere to the Data Standards Guide.

Note: The guide is stored in the Banner Users Microsoft 365 group, so you may be prompted to log into Microsoft 365 when clicking the link above.

You can also easily access the guide from within Banner - go to Applications, then My Links:


This guide contains a list of the Data Stewards (data owners), for each of the modules within Banner. It also provides mandatory guidelines to follow when entering information such as addresses or names.

An annual review of the data standards is required by anyone who maintains data in Banner. Edits to the guide are made throughout the year as needed.


**Important** Anyone accessing Student data must complete Family Education Rights and Privacy Act (FERPA) training. For more information, refer to:


NEOMED IT performs module upgrades every quarter to coincide with Ellucian's roadmap and release schedule. The first and third quarters of the calendar year are designated for feature releases and the second and fourth are designated as maintenance (bug/fix) releases. Regulatory upgrades are released as needed. IT reviews the Ellucian release guides that are provided with each update and summarizes any notable bug fixes and enhancements for the Banner User Groups. Each administrative office that uses Banner has at least one representative on the Banner User Group.


Ellucian Customer Center

The Ellucian Customer Center provides access to:

  • Resources:
    • Community - A place where Colleges and Universities from across the globe using Ellucian products can communicate with each other and Ellucian staff, on questions, issues and best practices and more.
    • Ideas - The current list of product enhancement requests. You can view and vote on Ideas that would be beneficial to you - and submit new ideas.
    • Knowledge - Training resources and knowledge base articles
    • Documentation - Banner module user guides

One way to get acquainted with your module is to review the user guides for the general area as well as for your specific module. The General information can be found by searching for “General User Guide”.  It contains overall system information, including how to enter biographic/demographic information, run jobs or processes, and other topics.


  • Support Center: The online Ellucian help desk/ticketing system. While anyone is able to submit tickets to Ellucian, IT should be aware of any issues you are having and can assist with entering the ticket.


Sign in – or create a new user account by accessing the URL


When creating a new account – you must use your NEOMED email address:

After submitting – you will be sent an email with a link to verify your login.  If you do not receive this in several days, let IT know, and we can open a ticket for you with Ellucian.



To access the Ellucian Community, sign in to the Ellucian Customer Center and click Community (under Resources). Or, click on Places I Follow if you've already followed specific groups.


Clicking on the Community menu allows you quick access to your profile, places, and other items:


Forums contain posts or discussions, webinars and other attachments around a specific functional area. They can be used to search for topics of interest, or to follow and receive a daily digest of new posts.

You can subscribe to Forums by selecting Browse Forums from the Community home page or by selecting All Forums from the Community drop-down menu.



Typing in the ask bar allows you to search the place for topics, or begin a new question:


Typing a keyword or phrase in the Search bar allows you to search Communities, the Ellucian Support Center, Training resources or


For more information on searching within the Ellucian Community site, go to Ellucian Search, then click Content and then select Events, Videos or Documents


You can also receive email notifications when any new content is posted in a place.


  • Daily Digest will send you an email once a day with new content from any place(s) you are following.
  • Inbox will send an email with each new content as it is posted.


Update your preferences to turn Daily Digest on and set preferences on email content. To access your preferences, click on your name in the top right corner and choose Preferences.


Support Center

The Ellucian Support Center is where you may enter tickets for help directly from Ellucian.

To access the Support Center, sign into the Ellucian Customer Center and choose Support. From there you can create your own case or view other open cases for your institution.

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Article ID: 70065
Fri 1/11/19 4:12 PM
Wed 12/9/20 8:28 AM