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Create a ticket

  • Sign In (top right)
  • Select from My Recent Services or Popular Services below  -or-
  • Go to the Service Catalog to browse or search for the service you need -or-
  • Use the Search box (top right of the screen)

Important! Do not put sensitive information into a ticket (ex. SSN, FERPA protected information, credit card numbers, human subject information, etc.)

Find an answer: Go to the Knowledge Base

Popular Links:

IT Account Requests: 

  • Located under Quick Links at the top right of the NEOMED Intranet Home Page.
  • Use to request access for new employees to the NEOMED network, email, Banner, AIMS, printing and phones. It is also used to specify the type of computer needed.

Password Reset:   (Instructions for Self Service Password Reset/Change/Unlock

Mobile Printing:   (Instructions for mobile printing via a web page)

  Help Desk Hours - correspond with the Library hours, which can be found at