Can't access or print Imaging/Xtender documents

If your screen is blank when trying to access Xtender documents or if you can't print a document from Xtender, first check to see if there is a pop up blocker turned on. There should be something on the page to indicate if there was a pop up blocked (differs on browsers). Go in to blocker and allow pop ups from the neomed site, then close out of the browser and re-launch to make sure it fixes the issue.

Always allow *  - note the exact syntax varies by browser and browser version.  

Google Chrome 

In Chrome, a small icon with a red X will appear next to the Favorite star in the upper right corner of the address bar to indicate a pop-up has been blocked. To accept the blocked pop-up, click the link shown to proceed anyway, or select Always allow pop-ups from this page, then click Done.

Disable pop-up blocker or add an exception

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Site Settings button.
  5. Select Pop-ups and redirects.
    • Toggle Blocked (recommended) to off to disable pop-up blocking.
    • Click Add below allow to add a trusted site.
      1. Type [*.]
      2. Click Done.

Chrome may be using Internet Explorer's Trusted Site settings. If the above does not work for Chrome, attempt to add the trusted site by navigating to Settings > Network > Change proxy settings, then following the instructions to add a trusted site in Internet Explorer. See also, Block or allow pop-ups in Chrome from Google Chrome Help.


Mozilla Firefox

In Firefox, a ribbon will appear toward the top of the browser window to indicate a pop-up has been blocked. To accept the blocked pop-up, click the Options button to the right, then select Allow pop-ups for this site or click Show [URL] to simply override the block.

  1. Click the menu button Fx57Menu and select Options.
  2. Select the Privacy & Security panel.
  3. Under the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
  4. A click on Exceptions… opens a dialog box with a list of sites that you want to allow to display pop-ups.
  5. Type, then click Allow.
  6. Click Save Changes.

See also, Pop-up blocker settings, exceptions and troubleshooting from Mozilla Support. 


Apple Safari

Note: Safari doesn't have a Trusted Sites setting at this time.

  1. Click the Safari menu at the top left of the screen.
  2. Select Preferences.
  3. Click the Security tab.
  4. Uncheck Block pop-up windows under Web content.

See also, Safari for Mac: Block pop-ups and unnecessary content in Safari from Apple.


Microsoft Internet Explorer

  1. Click the Tools button.
  2. Select Internet options.
    • Allow pop-ups in Internet Explorer
      1. Click the Privacy tab.
      2. Uncheck Turn on Pop-up Blocker under Pop-up Blocker.
      3. Click OK
    • Add trusted site in Internet Explorer
      1. Select the Security tab.
      2. Select Trusted sites under Select a zone to view or change security settings.
      3. Click Sites.
      4. Type *
      5. Click Add.

See also, Change security and privacy settings for Internet Explorer 11 from Microsoft. 


Microsoft Edge (Windows 10)

Note: Edge doesn't have a Trusted Sites setting at this time.

  1. Click More button.
  2. Select Settings.
  3. Scroll down to Advanced settings.
  4. Click View Advanced settings.
  5. Switch Block pop-ups to Off

 See also, Block pop-ups in Microsoft Edge from Microsoft. 

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Article ID: 48521
Wed 2/14/18 4:23 PM
Wed 7/1/20 2:59 PM