How do I submit a ticket from the TD Client Portal?

Access the Client Portal from the NEOMED website (Help Desk icon under "For Faculty & Staff" or "For Students") - or by going to: https://neomed.teamdynamix.com/TDClient/Login.aspx

Using the Client Portal is the most efficient method for getting support - the TeamDynamix system is set up so that tickets automatically route to the proper person based on the ticket type. Tickets that come in via email may be delayed as they require manual intervention by a manager in order to categorize and assign them.

There are a few ways that you can enter a ticket:

• Select the service from the My Recent Services or Popular Services box on your Home page, then click the Request this Service button.

• Notes:
  • You may not see this box if you removed it from your Home page layout - see the separate KB article on how to customize your Home page
  • You can also mark the services you use most often as Favorites and they will appear in My Favorite Services. How do I establish Favorites to facilitate TD ticket entry?

** Tips for Ensuring Tickets are Handled as Efficiently as Possible

- OR -

• Use the Search feature to type in a key word or phrase (ex. Argos, Banner, fax) - then select the Service that applies and click the Request this Service button.

For example, if you need to open a ticket regarding an email issue, see below. Select Service Catalog to search just the ticket types.

NOTE: Search is located at the top right of the Portal page - unless you are in the Mobile app, then it is located under the menu bar button at the top left.

** Tips for Ensuring Tickets are Handled as Efficiently as Possible

- OR -

• Click the Services menu option, find the appropriate Category, select the Service you need, then click the Request this Service button.

** Tips for Ensuring Tickets are Handled as Efficiently as Possible

There are 12 categories of Services that cover the NEOMED applications and resources that IT supports: