Introduction
This article is to assist when you may receive a “Access Denied” or “Unauthorized” message when trying to join a Zoom meeting in Canvas (similar to the image below):
![](https://neomed.teamdynamix.com/TDPortal/Images/Viewer?fileName=2d87b34a-b63d-42bc-a138-d4d0984c0048.png&beidInt=78)
To resolve this issue for Chrome, Edge, or Firefox, an exception to the browser third-party cookie blocking security settings should be applied for Zoom and Canvas. There is no current solution for Safari – please utilize a different browser.
Firefox
You will need to exempt Canvas and integrated tools from Enhanced Tracking Protection:
- Log in to Canvas.
- Click the Shield Icon located to the left of the Firefox URL address bar:
![Click to View Full Image Uploaded Image (Thumbnail)](https://neomed.teamdynamix.com/TDPortal/Images/Viewer?fileName=59d2cf80-b99d-4c1e-add6-97c9e0e0e82d-thumb.jpg&beidInt=78)
- Locate the Enhanced Tracking Protection is ON for this site message.
- Toggle the switch OFF for Enhanced Tracking Protection.
- The message should change to Enhanced Tracking Protection is OFF for this site.
- Reload the website page.
Chrome & Edge
You will need to exempt Zoom (or other content) from third-party cookie blocking:
- Log in to Canvas.
- Navigate to Zoom in a Canvas course (where the issue is occurring.) A new tab may automatically open with the Zoom content. If this happens navigate back to the Canvas page where the Zoom content failed to load.
- Click the Lock Icon located at the left the URL address:
![Click to View Full Image Uploaded Image (Thumbnail)](https://neomed.teamdynamix.com/TDPortal/Images/Viewer?fileName=ecb38a19-8e47-4f7b-b99f-4891aa757a46-thumb.jpg&beidInt=78)
- Click Cookies near bottom of small menu that appears.
- Click on the Blocked tab.
- Locate and click on zoom.us (or any other content's cookies displayed).
- Click Allow.
- Click Done.
- Reload the page.
Safari
There is no current solution – please utilize a different browser (Edge, Chrome or Firefox.)