Cisco Jabber: Getting Started

Introduction

Cisco Jabber allows you to make and receive phone calls using your NEOMED-issued computer, whether on or off campus. If you use Jabber, you will not have to forward your phone - it will ring on your computer, provided you are connected to the NEOMED VPN.

Prerequisites

  1. Request a Jabber account.
  2. Employees should already have the VPN installed on their devices. If you do not, you will need to contact the Help Desk for assistance.

How to Install Jabber

Before You Begin

  • You must be logged in to your NEOMED‑issued computer with your NEOMED account
  • Your device must be:
    • Connected to the NEOMED network (on‑campus or via VPN)
    • Managed by NEOMED

Instructions (Windows)

1. Open Software Center

  • Click the Start menu (Windows icon)
  • Type Software Center
  • Select Software Center from the search results

💡 Tip: If you don’t see Software Center, contact the Help Desk.

2. Find Cisco Jabber

  • In Software Center, select Applications from the left‑hand menu
  • Scroll through the list or use the search box
  • Locate Cisco Jabber

3. Install Cisco Jabber

  • Click Cisco Jabber
  • Select Install
  • If prompted, confirm the installation.

Software Center will download and install Cisco Jabber automatically. You can continue working while the installation runs.

4. Verify Installation

Once installation is complete:

  • Return to the Start menu
  • Search for Cisco Jabber
  • Open the application to confirm it launches successfully

You may be prompted to sign in using your organizational credentials the first time you launch Cisco Jabber.

Instructions (Mac)

1. Open Company Portal

  • Click the Applications app.
  • Type Company Portal or search for it.
  • Select Company Portal to open the app.

💡 Tip: If you don’t see Company Portal, contact the Help Desk.

2. Find Cisco Jabber

  • In Company Portal, select Applications from the left‑hand menu
  • Scroll through the list or use the search box
  • Locate Cisco Jabber

3. Install Cisco Jabber

  • Click Cisco Jabber
  • Select Install
  • If prompted, confirm the installation.

Company Portal will download and install Cisco Jabber automatically. You can continue working while the installation runs.

4. Verify Installation

Once installation is complete:

  • Return to the Start menu
  • Search for Cisco Jabber
  • Open the application to confirm it launches successfully
  • You may be prompted to sign in using your organizational credentials the first time you launch Cisco Jabber.

After Installation

  • Be sure to test your audio and video settings before making/receiving calls. Check your Settings (the gear at the top right of your screen) then Audio. 

Using Jabber

Opening and Logging into Jabber

  • Your device must be connected to the NEOMED network (on‑campus or via VPN.
  • Open the Cisco Jabber app, then enter your username (without the @neomed.edu) and password.
  • The main Jabber screen will load.

main menu of jabber and blank call list

Making/Receiving Calls

  • To make a call, click the keypad button next to the search box to dial a number similar to as you would from your desk phone. Then press the green Phone icon to start the call.
    • Reminder, you must dial 9 to get an outside line like you do from your desk phone if you need to call outside of the University. 
  • When you receive a call, you will get a notification from Jabber allowing you to answer or decline:

Troubleshooting

Jabber Won't Login

 

  • Ensure you are logged in to your NEOMED‑issued computer with your NEOMED account
  • Also ensure your device is connected to the NEOMED network (on‑campus or via VPN)
  • Check if you are entering your credentials correctly.  Your username is the portion of your email before the "@neomed.edu."

 

Can't Hear Caller or Caller Can't Hear You

If your audio is not working (i.e. you cannot hear calls or the audio is coming through a different device), check your Settings (the gear at the top right of your screen) then Audio. You will then need to select the appropriate Input/Output devices for your computer/headset.

Not Receiving Incoming Call Notifications

If you do not get incoming call notifications, check your Settings (the gear at the top right of your screen) then Notifications. Ensure that All incoming calls is checked.

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