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If you cannot see a page displayed when you open a document in AppXtender (it's just an empty grey space), please clear your browser’s history, cookies, and cache memory -- then close out your browser and open a new browser session -- this solution will fix the issue.
Please see this KB Article for the AppXtender User Guide to learn how to Search, Retrieve, Scan, Index Document, and more using AppXtender Web Access..
Database password resets for power users that need access to applications like Microsoft Access.