After You Change Your NEOMED Account Password

What might you need to do after changing your NEOMED Account Password, and what should you do if you run into problems after doing so?

Additional Actions You May Need to Take

1. IMPORTANT! If you have a NEOMED owned laptop or desktop computer AND you use your NEOMED Account user ID and password to log in to it, you may need to sync the two passwords.  If you have not already done so, see Knowledge Base article, Sync My NEOMED Device Password.
2. If you use NEOMED Wireless networks, update your wireless password on each device you use to connect to it.
3. If you're prompted to connect or reconnect to Microsoft 365 applications, mapped drives, databases, or other applications, sign in with your new password.
4. If you save your password in your Web browser or password manager, be sure to update it there. In most cases, you'll be prompted to update it when you sign into a NEOMED resource and enter your new password in place of the one that was pre-filled for you.
5. Next time you reboot your NEOMED Mac device, if you're prompted to Update or Create a New Keychain, select Update and enter your OLD password when prompted.

Resolving Issues

• Logging into your device: See I Changed My Password and Now I Can't Log In to My Computer.
• Browser saved passwords: See Remove Saved Passwords from Web Browsers
• Email:
  • Apple Mail: See Sync Apple iOS Mail App with NEOMED email after password change.
  • Default Android Email App: How do I sync the Gmail App with NEOMED email after password change?
  • Microsoft Outlook desktop version: If the status bar at the bottom of the app doesn't say Connected to Microsoft Exchange, see how to change your password within the Outlook application.
• Any NEOMED device:
  • Check your Windows Credential Manager or MAC Keychain to see if you need to update a stored password.
• Need additional assistance?  Please submit a NEOMED Help Desk ticket.