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If they are getting the message "Unknown card. Do you wish to associate this card with your user account?" when scanning their badge:
If they are getting "Login Failed, Please Try Again" at the machine
If you see this message, they are entering an incorrect username/password.
Note: Scanning your badge should always work if the badge is properly paired, so although you can enter your username/password to log in at the machine, you shouldn't need to do this.
If they are getting a message about insufficient funds
Contact Accounting - they may be improperly identified as a student within PaperCut.
If they are sending a document to the printer and it doesn't print
Confirm that they are in PaperCut and their account is enabled: PaperCut Administrator Site - IT/Accounting.
**Note** If they are a new employee, confirm their start date - there is a good chance that their account has not been fed into PaperCut via the automated feed. A change was made 6/30/20 to send new hires in up to 7 days prior to their start date.
You can also:
- Use the Transaction history and Job Log sections within the User setup to see if there are errors.
- Make sure the PaperCut client is running (if they are an exception case that requires it to be installed to print to different index(es)).
- Have them re-start their computer.
If they are set up with the PaperCut client to specify different index(es) for printing and they aren't getting the PaperCut pop-up
Confirm that the PaperCut client is installed and running on their machine.
Confirm that they are enabled for print account selection: PaperCut Administrator Site - IT/Accounting.