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Overview
This article describes the operating systems ("OS") that are officially authorized for use on NEOMED-issued devices, and what steps you can take to update them manually if needed. All other operating systems are not supported and should not be used on NEOMED devices. If you don’t see an expected operating system on the list or you have other questions, please contact the NEOMED Help Desk.
We do our best to automate the process of updating operating systems installed on NEOMED devices, but sometimes things go wrong or we require your help with installing major upgrades that would be disruptive if we automated them. All employees are required by the university’s information security policies to work with the IT Department to keep their devices up to date and patched against the latest vulnerabilities.
Windows
We follow Microsoft’s end of support dates for determining our own cutoff dates for Windows support. NEOMED's Windows computers are configured to update automatically, but sometimes things go wrong or the computer hasn’t been restarted in a long time to complete those updates, so please take a moment to check for updates on your Windows computer.
Click here for instructions on how to confirm your current version of Windows.
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Windows 11, Version 23H2 and later. For a full list of Windows 11 releases and their end of support dates from Microsoft, click here.
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Windows 10, Version 22H2. Note that 22H2 is the last release of Windows 10, which will go end of life in October 2025. For a full list of Windows 10 releases and their end of support dates from Microsoft, click here.
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All releases of Windows 10 / 11 prior to the versions listed above are no longer supported and should be upgraded as soon as possible. Email infosec@sou.edu if you are running one of those older versions.
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All previous releases of Windows (Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, etc.) are not authorized to operate. Exceptions may apply for special-purpose equipment. All exceptions must be approved by the Information Security personnel (itsecurity@neomed.edu) and will require special compensating security controls.
macOS
We follow Apple’s end of support dates for determining our own cutoff dates for macOS support. Apple generally supports macOS releases for around three years after release, but their end of support dates don’t always follow that rule. For a third-party list of macOS releases and their end of support dates, as known at the time, click here. Please take a moment to check for updates on your macOS computer.
Click here for instructions on how to confirm your current version of macOS.
iPadOS
We follow Apple’s end of support dates for determining our own cutoff dates for iPadOS support. For a third-party list of iPadOS releases and their end of support dates, as known at the time, click here. Please take a moment to check for updates on your iPadOS device.
Click here for instructions on how to confirm your current OS version on your iPhone or iPad..
Linux
Linux is not generally supported for use on university computers or networks outside of IT, although special exceptions have been granted to departments that rely on Linux for academic coursework and research. Those departments assume responsibility for supporting their Linux deployments and working with IT to ensure they remain secure.
All users of Linux on university devices or networks should install security updates as soon as they become available, or at least monthly, and should remain on supported versions of their distro and Linux kernels at all times. We recommend using a package manager for your distro such as yum, dnf, or apt to automate and streamline how you receive updates. If you operate a university Linux system and need help with configuring your update process, please email help@neomed.edu.
Android
Android is not generally supported for use on university mobile devices and networks. Click here for a third-party list of Android releases and their end of support dates, as known at the time.
Click here for instructions on how to check and update your Android version.
watchOS (Apple Watch)
We do not support watchOS for university business. Click here for a third-party list of watchOS releases and their end of support dates, as known at the time.
Click here for instructions on how to confirm your current version of watchOS.
Click here for instructions on how to update your watchOS device.