This article relates to trouble logging into the computer itself - for example, when your screen locks, or when you first boot up your computer. For help with issues logging into a specific NEOMED system, please see After You Change Your NEOMED Account Password. On the log in screen, disconnect from WiFi/Internet. Use your old password to log in to your computer. Log in to the NEOMED VPN with your new password. Lock your computer screen (CTL+ALT+DELETE on Windows; CTRL+CMD+Q on MAC). Unlock your screen using your new password. Lock and unlock your screen a second time, using your new password. If you are still unable to login to your computer, please create a ticket with the NEOMED Help Desk.