DUO - How to set up a new phone

Tags DUO

Follow the instructions below to download the DUO Mobile app to your new device. You install this app just like other apps on your phone - ex. the App Store. You may also need to contact the Help Desk to get a passcode to complete the process. Call them at 330-325-6911 or click here to open a ticket.

 

I am replacing my cell phone, but not changing operating systems or phone numbers.

  1. Download the DUO Mobile app on your new phone and go to your NEOMED email. This will trigger the DUO prompt.
  2. Click My Settings and Devices from the left panel.
  3. Find your phone number in the list of registered devices. Select Reactivate DUO Mobile next to your phone number.
  4. A prompt will ask you to download the Duo app from the App Store or Google Play. If you have already downloaded the app, select the checkbox at the bottom of the page.
  5. Launch the app on your device. Use the camera on your phone to scan the barcode that appears on your computer monitor.
  • If you have both your old/original phone that was set up under DUO and your new phone, you may see the prompt "Add a New Device" which will allow you to Send a Push to your original phone to confirm your identity.
  • If you do not have the original phone you set up under DUO, you may need to contact the Help Desk to receive an activation code.

I am getting a new device with either a different operating system or a different phone number than my old device.

  1. Download the DUO Mobile app on your new phone and go to your NEOMED email. This will trigger the DUO prompt.
  2. Click on My Settings and Devices on the left panel.
  3. Click Remove to remove your old device from DUO.
  4. Add your new device as if you were adding a device for the first time: DUO - One-time setup

Additional, more detailed instructions can be found at:https://guide.duo.com/add-device

 

What if I lose my phone?

Contact the Help Desk immediately if you lose your phone or suspect that it has been stolen. The support person will disable DUO and help you log on using another phone or by providing a temporary passcode.

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Details

Article ID: 66231
Created
Tue 10/30/18 8:03 AM
Modified
Tue 9/15/20 10:37 AM